D's PANAI

Cancellation & Refund Policy

Because every order is confirmed personally on WhatsApp, cancellations and issues are handled directly with us.

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Cancellation

You can cancel your order on WhatsApp any time before it is dispatched. Once a parcel has been handed to the courier, it can no longer be cancelled.

Damaged or incorrect orders

If your parcel arrives damaged, or the weight or item is not what was confirmed, message us on WhatsApp within 48 hours of delivery with photographs of the parcel and pouch.

Food product limitation

As Panangarkandu is a food product, we cannot accept returns of opened pouches for hygiene reasons.

Refunds

Where a refund is agreed, it is processed to the same method you used to pay, and the timeline depends on your bank or payment provider.

Questions about this policy? WhatsApp us at +91 96778 92457.